Customer Service touch points are proliferating for most firms, from call centers to the Web to mobile platforms. Every one of those interactions is crucial to customer satisfaction. How do you manage that complexity?

Salesforce.com Service Cloud is a customer service solution that’s become mission-critical for many businesses. Putting customer service operations in the Cloud isn’t just about convenience or efficiency – it’s about business survival. DAS’s iterative methodology is tailored to the demands of putting the Service Cloud into practice, adding up to cost savings and increased business value.

Service Cloud helps you improve your customer service levels, agent productivity, and still reduce costs. That’s because the Service Cloud allows faster, more responsive service across every channel – from the contact center to the social Web. Agents can…

  • Monitor and engage instantly with more responsive customer service solutions.
  • Manage high-volume social interactions and respond in real time.
  • Prioritize interactions across any channel with real-time analytics.

Service Cloud Customers are Wildly Successful.

How DAS can uniquely help you implement Service Cloud:
Working with DAS to implement Service Cloud allows you to leverage our distinctive blend of capabilities to get the most out of your salesforce.com experience. DAS provides:

  • Real-world contact center expertise
  • Certified salesforce.com product experts
  • Enterprise application integration expertise

DAS brings a unique and unparalleled combination of deep functional knowledge and Service Cloud capabilities. As experts in the entire customer lifecycle, we know how to maximize ecommerce and selling in the customer support experience. Every customer interaction is priceless, and DAS helps companies learn how to weave sales and upselling, in addition to issue resolution, into each customer touch point. By developing a holistic view of the customer, DAS provides customer service solutions that will help you transform customer support from a cost center to a profit center…

  • By moving your contact center to the cloud – from road map to execution.
  • By assessing your salesforce.com contact center to identify improvements and develop implementation plan that maximizes investment.
  • By extending the power of your contact center by implementing new channels such as portals, communities, knowledge management, online chat, and social media.
  • By recommending and developing integrations to streamline the agent desktop and improve productivity and first call resolutions.

DAS can not only solve your own enterprise’s challenges, but also help extend efficiency and intelligence to your own customers, through a comprehensive set of Customer Service solutions that integrate efficiency, accuracy and accountability into those operations.Deliver Outstanding Support–that’s outstandingly efficient.

Customer Portal
Whether they came to you through direct or indirect channels, your customers benefit from enablement in much the same way that your partners do. They, too, want accurate, up- to-date information, and they want it on their time and in their way.

DAS can help you provide the social, mobile and open capabilities of the Salesforce Platform that your customers are looking for, including customer portal technology and Salesforce Knowledge and Salesforce for Twitter. Paired with Service Cloud these solutions can reduce costs and generate revenue through loyal, satisfied customers.